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Message our team
WhatsApp +91 90823 01197 with your order number and clear photos showing the product, tags and packaging. Submit within 7 days of delivery.
BARBIENIGHTWEARS · CUSTOMER CARE
Easy Returns & Refunds
Wrong size? Changed your mind? We’re here to help. Approved returns are refunded to your original payment method or verified bank account.
READ IN 30 SECONDS
The quick version
- Raise a return request within 7 days of delivery.
- Panties, thongs and intimate accessories cannot be returned for hygiene reasons unless they arrive damaged or incorrect.
- Products must be unused, unwashed and unaltered, with tags, seals and original packaging intact.
- Free pickup for every approved return reason, including eligible size issues and change-of-mind returns. Never courier a parcel yourself.
- Damaged item: an uncut unboxing video is required. Wrong item: clear photos are required. Report these within 48 hours of delivery.
- Once the return reaches us and passes quality inspection, we initiate the approved refund within 48 hours.
- Unshipped order? Contact support to request a size or colour change before dispatch. For shipped orders, return and reorder; direct exchanges are not offered.
HOW IT WORKS
Three simple steps
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We arrange free pickup
After approval, we arrange free pickup for all approved return reasons. Pack the item securely with its original tags and packaging. Do not courier it yourself.
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Quality check → refund
Once the parcel reaches us, we inspect the product. If approved, we initiate your refund within 48 hours—to the original payment method where supported, or your verified bank account for eligible COD refunds.
HYGIENE FIRST
Every return is checked carefully.
We may reject a return if the product has been worn, washed, used, altered, stained, stretched or damaged through use, or has sweat, body odour, perfume or other marks. Tags, hygiene liners, seals and original packaging must not be missing or tampered with.
Because these are intimate apparel products, items must remain unused and in their original condition. If a return is rejected, we will explain the reason and contact you about next steps.
Do not courier it yourself.
We do not accept unauthorised self-sent return parcels. Wait until our support team approves the request and confirms pickup.
DAMAGED OR WRONG ITEM?
Video for damage. Photo for a wrong item.
Damaged item: Contact us within 48 hours of delivery with one continuous, unedited unboxing video showing the sealed parcel, shipping label, opening and damage.
Wrong item: Contact us within 48 hours with clear photos of the item received and your order details.
Damage caused by wearing, washing, mishandling or use after delivery may not qualify as a manufacturing defect. If we confirm that we sent a damaged or incorrect item, we will offer an appropriate resolution, such as a replacement or refund, as applicable.
REFUND RULES
Your money back, not store credit.
Prepaid orders: Approved refunds are sent to the original payment method wherever supported.
Cash on Delivery (COD): Approved refunds are processed by bank transfer using verified bank details you provide through our official support channel.
48-hour refund initiation: After we receive the returned item and it passes quality inspection, we initiate the approved refund within 48 hours.
Bank processing time: Your bank or payment provider may take additional time to show funds in your account. We will notify you when the refund has been initiated.
Never share your UPI PIN, card PIN, password or OTP to receive a refund.
NEED HELP?
We’re here for you.
Keep your order number handy and message our support team on WhatsApp.
© BARBIENIGHTWEARS 2026